Your Privacy Matters

National Plumbing is a trading name of Right Maintenance Services Ltd (Company number 12067456). We are the data controller responsible for your personal information collected through this website.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Right Maintenance Services Ltd is the controller. Our registered office is Suite 201, 16 Titan Court, Laporte Way, Luton, England, LU4 8EF. Further contact information is provided in the “Contact Us” section below.

We may collect and process the following categories of personal information:

• Identity and contact data — your name, telephone number, email address and postal address.
• Service data — details of the property, the nature of the plumbing, heating or gas issue, and any service or quotation you request.
• Communication data — information contained in enquiries, messages and correspondence you send to us.
• Technical data — IP address, browser type, device information and usage data collected via cookies and similar technologies.

We do not collect any special category data (such as health, ethnic origin, or religious belief), and we do not knowingly collect data from children. Our services are directed at adults (generally aged 18 and over).

We use your personal information for the following purposes:

• To respond to your enquiries and requests.
• To arrange, schedule and carry out the services you request, and to provide quotations.
• To manage our relationship with you, including contacting you about your booking or job.
• To improve our website, services and customer experience.
• To comply with our legal and regulatory obligations, including record-keeping and accounting.
• To send you marketing communications, only where you have given your consent.

Under the UK GDPR, we must have a lawful basis to process your personal information. We rely on the following:

• Contract — processing necessary to arrange and provide a service you have requested (Article 6(1)(b)).
• Legitimate interests — processing necessary for our legitimate business interests in running and improving our services, provided your interests and fundamental rights do not override those interests (Article 6(1)(f)).
• Consent — where you have given clear consent (for example, for marketing communications or non-essential cookies) (Article 6(1)(a)). You may withdraw consent at any time.
• Legal obligation — processing necessary to comply with the law, such as tax, accounting and regulatory requirements (Article 6(1)(c)).

Our website uses cookies and similar technologies to enhance your browsing experience, personalise content, analyse site traffic and improve our services. You can manage your preferences through the cookie banner on our website, where you may choose to accept all cookies, necessary-only cookies, or customise your preferences. You can also control or delete cookies through your browser settings.

We do not sell your personal information to any third party. We may share your information in the following circumstances:

• Service providers — trusted third parties who help us operate our business (such as hosting, forms, email and analytics providers), acting as processors on our behalf under written agreements.
• Professional advisers — such as accountants, insurers and solicitors, where necessary.
• Legal and regulatory authorities — where we are required to do so by law or to protect our rights.
• Business transfers — in connection with any reorganisation, merger, sale or transfer of our business.

Your personal information is primarily stored and processed within the United Kingdom and the European Economic Area (EEA). Where any processing takes place outside the UK, we ensure appropriate safeguards are in place in accordance with the UK GDPR, such as adequate data transfer agreements.

We retain your personal information only for as long as necessary for the purposes set out in this policy. Generally:

• Enquiry and quotation data — up to 6 years for accounting and legal purposes, or until you ask us to delete it.
• Financial and transaction records — 6 years to comply with tax and accounting law.
• Marketing communications — until you withdraw your consent or unsubscribe.

When information is no longer required, it is securely deleted or anonymised.

Under the UK GDPR you have the following rights in relation to your personal information:

• The right to be informed about how your data is used.
• The right of access — to request a copy of the data we hold about you.
• The right to rectification — to correct inaccurate or incomplete data.
• The right to erasure (“the right to be forgotten”).
• The right to restrict processing.
• The right to data portability.
• The right to object to processing, including for direct marketing.
• The right not to be subject to automated decision-making, including profiling, that produces legal or similarly significant effects.

We do not carry out automated decision-making or profiling. To exercise any of your rights, please contact us using the details below. We will respond within one month.

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO).You can contact the ICO via their website at www.ico.org.uk or by calling 0303 123 1113. We would, however, appreciate the opportunity to resolve your concerns first, so please contact us in the first instance.

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration or disclosure. These include secure data storage, access controls, and encrypted transmission where appropriate. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites, including other businesses we recommend. We are not responsible for the privacy practices or content of those websites, and this policy does not apply to them. We encourage you to review the privacy policy of any website you visit.

We may update this privacy policy from time to time to reflect changes in the law or our practices. Any changes will be posted on this page with an updated “Last updated” date. Where changes are material, we will take reasonable steps to notify you.

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

• By email: info@nationalplumbing.co.uk
• By phone: 0330 043 3748
• By post: Right Maintenance Services Ltd, Suite 201, 16 Titan Court, Laporte Way, Luton, England, LU4 8EF.